Shipping policy

Good food should get to your table in one piece. Here's how we make sure it does. We aim to ship every order within 2–3 business days (Monday–Friday, excluding holidays), and you'll receive an email with tracking information as soon as your order is on its way. We ship by ground service through USPS, UPS or FedEx, choosing the carrier that best fits your order and location. Ground delivery typically takes 3–7 business days after your order ships.

We ship to all 50 states. Orders to Alaska, Hawaii, US territories and APO addresses ship at higher rates, which are shown at checkout. International destinations and rates vary, so please email orders@peoplesprov.com before ordering and we'll let you know what's possible.

Because our products come in glass jars, we pack every order carefully using eco-friendly materials in The People's Provisions boxes marked FRAGILE on the outside. Shipping is calculated by weight and shown at checkout before you pay, and adding more products to the same order and shipping address lowers the shipping cost per item, so bundling saves. Orders of $50 or more, after discounts or promotions, may ship free pending your location.

Ordering full cases or large quantities? We offer special pricing based on quantity and carrier options. Email orders@peoplesprov.com with the products and quantities you're interested in, and we'll send a quote. Wholesale customers, please refer to the wholesale policy page on our website.

Please double-check your shipping address at checkout. We can't redirect packages once they've shipped, and orders returned to us because of an incorrect address may need to be reshipped at the customer's cost. If your order arrives damaged, please see our Return & Refund Policy below. If tracking shows your package was delivered but you haven't received it, contact us at orders@peoplesprov.com within 7 business days of the delivery date and we'll work with the carrier to track it down. If a package is lost in transit, we'll work with you and the carrier to resolve it and, depending on the circumstances, may reship or refund the order.